Auto Generated UID (For Official Use Only):
25-08-18343601646
O*NET Job Zone:
Job Zone 3
O*NET Job Code:
39-7011
Work Days Per Week:
Not Applicable
Work Hours Per Week:
40
Estimated Work Hours Per Day:
8
Hourly Work Schedule Per Day:
40 anticipated weekly hours.
Work schedule is based on operational requirements.
Are Hours Per Day Flexible?:
Yes, hours are flexible.
Payment Frequency:
Bi-Weekly
Estimated Annual Salary (If value is 0, employer did not provide):
0
Opening Date of Announcement:
08/18/2025
Closing Date of Announcement:
09/17/2025
Anticipated Start Date of Employment:
10/01/2025
Anticipated Closing Date of Employment:
00/00/0000
Number of Job Openings:
1
Job Location:
Saipan
Job Location Address:
Century Tours Office, 2nd Floor of the POI Building-GSE Area, International Terminal Lp, I'fadang
FLSA Covered?:
Yes
DOD or VEVRAA Related?:
No
Overtime Available?:
Yes, overtime rate calculated at 1.5x per hour
Payroll Deductions:
Social Security (FICA), Other Payroll Withholdings
Job Qualification Requirements:
High school diploma. One (1) year of related experience is required. Previous experience and proficiency in guiding or outdoor recreation (such as hiking, swimming, diving and kayaking) is necessary. Must have or be able and willing to obtain and maintain a valid CNMI Driver’s License to safely drive company vehicles through various tour/work sites. Must be able and willing to work shifts, evenings, graveyard, early mornings, holidays, and weekends. Foreign language skills in Chinese or Korean are a plus for guiding international groups. Must have basic First Aid and CPR certifications or be able and willing to obtain the certifications. Must possess the ability to adapt to changing weather conditions and maintain a positive demeanor. Must be physically able to walk and stand for long periods of time.
Additional Job Information: Benefits, Required Tools, Supplies, etc.:
The job requires consistently achieving sales targets and ensuring customer safety and satisfaction. A Tour Guide must be reliable, responsible, and dependable in fulfilling obligations and maintaining company resources issued as tools of the job such as company vehicle, phone, uniforms and tour guide badge. The job also requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Additionally, the job requires a preference for working with others rather than alone and being personally connected with others on the job. Prospective applicants can apply with Century Tours Inc via hand delivery, mail, and email. Applicants may a) pick-up a blank Application for Employment Form from the Century Tours Office located on the 2nd floor of the POI Building - GSE Area, International Terminal Lp, I'fadang, ,Saipan and submit a filled-out Application to the Century Tours Office addressed to the HR Department, b) submit their Resumes to the HR Department via email at ceti.hr@saipan.travel, c) contact the HR Department via phone at 670 234-3712 during regular office hours from 8:00 A.M. to 5:00 P.M., Mondays through Fridays, or d) via the CNMI Department of Labor's website: https://jobs.labor.cnmi.gov/
Job Posting Type:
New
Visa Type:
Not Applicable
H-1A/H-2A/H-2B Related?:
Not Applicable
Staff Notes (For Official Use Only):
Confirmed by DC. 08/18/2025
The position involves planning, organizing, and leading tours, island excursions and outdoor activities for individuals and groups, selling tour packages and escorting individuals or groups on sightseeing and shopping tours through local establishments and scenic spots.
- Greeting and assisting all arriving and walk-in customers.
- Address customer queries regarding optional tours and other onshore/island activities.
- Assist customers and coordinate with vendors and tour operations personnel for reservation bookings.
- Aid with guest accommodation such as hotel bookings, transportation arrangements and meal or land tour reservations.
- Answer office, customer and office phone calls and relay important messages. Resolve any problems with itineraries, services, or accommodations.
- Offer directions and other relevant information to customers.
- Describe tour points of interest and answer questions from customers.
- Escort customers in groups including pick up and drop off from the airport, on sightseeing tours or various tour sites on land and water.
- Safely drive company vehicles, conduct pre-operational inspections and report any deficiencies for repair or maintenance.
- Provide information about the CNMI, its historical sites, landmarks and popular attractions.
- Monitor tour group activities to ensure compliance with safety regulations and aid in emergencies such as providing first aid or directing emergency evacuation, communicating with company officers and the company’s Safety & Health Officer.
- Promote and sell optional tours and activities guiding customers to safe and authorized options.
- Provide timely airport pick-up and drop-off services.
- Maintain communication with operations staff to ensure all activities are done on schedule and remain flexible for any change due to flight delay or bad weather conditions.
- Collect payments and follow approved procedures for turnover to the office.
- Prepare invoices and receipts for customers and vendors.
- Record sales and customer information in the company operating system.
- Coordinate with vendors to ensure proper handling of reservation details.
- Evaluate tour services and report findings to the operations manager, and other partners.
- Monitor visitor activities for compliance with regulations and safety practices.
- Collect fees and tickets from customers for entrance to tour sites and water vessels including additional packages for meals and activities.
- Distribute brochures, conduct presentations and explain establishment processes to customers.
- Research site history and environmental conditions to provide accurate information to customers.
- Prepare supplies and equipment before departure.
- Promote and sell optional tour activities and services including souvenir items.
- Communicate in foreign languages with visitors.
- Perform any other assigned tasks or duties.
